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  • Are you cruetly free?
    Yes we are. No animals were harm and no animal testing on Jardelcosmetics
  • Which payment options do you accept?
    We accept the following forms of payment Visa Master card America Express Paypal
  • How much is shipping?
    Shipping under $49 inside US and Puerto Rico is $6.99. International shipping to Canada is a flat $16.99 under 3lb Any customs or duty tax on International orders responsible of the buyer
  • Do you offer free shipping?
    We offer free standard shippibg within the US ONLY, On order above $50
  • when will i receive my order?
    Domestics orders are processed within 1-3 business days and transit time is within 3-5 bussiness days International orders are processed within 3-5 business days, Transit time not included
  • Can i cancel my order before shipping
    Unfortunately once order is placed it cant be cancelled.
  • Can i return my purchase?
    Wen are happy to accept all returns for a full refunds to the same form of payment used within 7days of purchase. All product must be returned in new and in original packaging in undamaged condition... send us an email at info@jardelcosmetics.com, buyer is responsible for return shipping cost. NOTE: DUE TO THE CURRENT WORLDWIDE PANDEMIC, WE CANNOT ACCEPT ANY RETURNS AT THIS TIME. THANKS YOU FOR YOUR UNDERSTANDING..
  • Can i cancel my order before it is shipped?
    Unfortunately, once order as been placed it cant be cancelled
  • Can i return my purchase?
    Unfortunately we dont take return
  • My package was damaged while in transit, Can i get a refund"
    Unfortunately we are not responsible for in-transit damage once order leave Jardelcosmetics headquaters, they are under the responsibility of the carrier. All customer claiming damage will be require to submit a damage claim directly with the carrier
  • My package was lost or stolen from my address, can i get a refund?"
    Unfortunately, we are NOT responsibly for lost or stolen items. Once orders leave Jardelcosmetics headquaters, they are under the responsible of the carrier with your tracking information record been with the carrier... All customers claiming loss or theft will be require to submit a claim directly with the carrier.
  • How do i track my order?
    After your order have been shipped a detailed information of your tracking number will be send to you, depending on the carrier .
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